safaricom

How to control data bundle usage #My Data Manager tool

Safaricom launched My Data Manager tool to gives customers power to control data bundle usage. This tool, available on any handset from a short code,*100*2#ok (prepay)or *200*2#ok post pay my data manager and  follow the prompts  will allow customers to block further data use after using up their bundle.

Also new is the My Subscriptions Management app. This hands customers the power to view their active subscriptions (data, SMS, Skiza and premium rate services) and manage their subscriptions by adding more services or unsubscribing from active services.

In addition the Kenyan operator introduced the Safaricom Guarantee to underline its network quality. It will refund customers up to one minute of talk time if they experience a network disconnection during local calls to other Safaricom subscribers. Subscribers who suffer dropped calls will get a SMS notification and thereafter receive airtime compensation.

The launch of the new products comes shortly after a recent quality-of-service report by the industry regulator, Communications Authority of Kenya (CA), which showed none of the three mobile operators met the required threshold. The operators have not met the minimum quality indicators for the third year in a row.

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