Nakumatt has in recent years stepped up its expansion both at home and in the three neighbouring East African Community (EAC) countries by buying out rivals or setting up new operations.
The retail chain is putting final touches to two shops in Tanzania, two in Rwanda and one in Uganda in what is expected to bring its branch count outside Kenya to 20: six in Tanzania, four in Rwanda and 10 in Uganda. Opening of the five stores will lift the supermarket chain’s regional store count to 55.
Nakumatt is in plans to introduce a computer software-based app to power its entry into fast rising e-commerce platform. The retail chain’s digital transformation surfaced after it contracted Zensar Technologies, a digital solutions, software and infrastructure services to lead the initiative.
The platform will enable shoppers to download the Nakumatt app which will enable them transact virtually when ordering goods and services across its 55 stores in Kenya, Uganda, Tanzania and Rwanda.
‘’Having achieved company-wide operations stability due to modernised solutions, we are ready for the next leap towards leveraging the benefits of a digital led IT strategy in our growth plans and achieving stellar results similar to the previous one,” Nakumatt Holdings’ Managing Director Atul Shah said.
Other retailers such as Uchumi, Tuskys, Chandarana and Naivas have portals that allow online shopping; but none of them has a mobile shopping app.Some of the key elements in the digital transformation journey with Nakumatt will include mobility, mobile apps, digital tools and implementation of insights from Zensar’s Social Command Centre.
‘’Our focus will be on creating a seamless operational framework that leverages on the latest technologies to enable a richer customer experience, innovation, simplicity and agile operations that will help Nakumatt rewrite retail trade powered by digital technologies,” Zensar Technologies Chief Executive Sandeep Kishore said .
Nakumatt Holdings Chief Information Officer Manoj Warrier said digital was an essential element in driving the future growth and customer engagement across their business operations.